Hiring: Service Manager III Company: Equinix Location: Dallas, TX Job Posted Time: 2026-09-10 14:47:53 Employment Type: Full-time Target Skills & Keywords : AI, Agile, Change Management, Jira, REST, Root Cause Analysis, ServiceNow, Stakeholder Management About the job Experience: •5+ years of experience in IT Service Management, IT Operations, or Production Support environments. Required Skills: •Responsible for ensuring effective operation of IT services through Major Incident, Change, Release, Event, and Service Management processes. This role partners across business, operations, and technology teams to minimize service disruptions, strengthen governance, and drive operational excellence. •Major Incident Management •Lead and coordinate Major Incidents (P0/P1) to ensure rapid service restoration and minimize business impact. •Facilitate incident bridges and coordinate cross-functional teams during critical service disruptions. •Provide timely stakeholder communications and executive updates throughout incident lifecycles. •Drive Root Cause Analysis (RCA) reviews and track corrective and preventive actions to closure. •Analyze incident trends and drive actions to prevent recurring issues. •Change Management Qualifications: •Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. •In-depth knowledge of ITIL principles and service management best practices. •Strong stakeholder management, communication, facilitation, and coordination skills. •Excellent analytical, problem-solving, and decision-making abilities. •Demonstrated capacity to work effectively in high-pressure situations and manage competing priorities. •ITIL Foundation or ITIL 4 Certification. •Knowledge of Service Level Management, Problem Management, and Operational Governance. •Exposure to Agile ways of working and project delivery methodologies. •Major Incident recovery performance and stakeholder satisfaction. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!