Hiring: Service Manager III - Dallas, TX Company: VetJobs Location: Dallas, TX Job Posted Time: 2026-09-10 13:36:22 Employment Type: Full-time / On-site Target Skills & Keywords : Agile, Change Management, Jira, Root Cause Analysis, ServiceNow, Stakeholder Management About the job Experience: •5+ years of experience in IT Service Management, IT Operations, or Production Support environments. Required Skills: •ATTENTION MILITARY AFFILIATED JOB SEEKERS •Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers •. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. •Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. •A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. •Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. •Responsible for ensuring effective operation of IT services through Major Incident, Change, Release, Event, and Service Management processes. This role partners across business, operations, and technology teams to minimize service disruptions, strengthen governance, and drive operational excellence. •Major Incident Management Qualifications: •Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. •In-depth knowledge of ITIL principles and service management best practices. •Strong stakeholder management, communication, facilitation, and coordination skills. •Excellent analytical, problem-solving, and decision-making abilities. •Demonstrated capacity to work effectively in high-pressure situations and manage competing priorities. •ITIL Foundation or ITIL 4 Certification. •Knowledge of Service Level Management, Problem Management, and Operational Governance. •Exposure to Agile ways of working and project delivery methodologies. •Major Incident recovery performance and stakeholder satisfaction. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!