Hiring: Service Manager - Dallas, TX Company: Lucid Motors Location: Dallas, TX Job Posted Time: 2026-09-15 10:35:18 About the job Experience: •10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time •3 years and successfully complete Lucid Training upon hire •Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time Required Skills: •Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs •Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results •Select, train, and develop employees, ensuring all positions are filled in a timely manner •Support, implement and provide follow-up for all training •Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships •Address any client concerns or complaints quickly and professionally •Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance •Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time Qualifications: •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors •Verifiable track record of excellence in Customer Service •Willingness to assist on repairs on an as needed basis •Exceptional organization and the ability to drive continuous improvement in a fast-moving environment •Excellent written and verbal communication skills •Demonstrated capacity to build a world-class team from the ground up •Demonstrated capacity to analyze and interpret internal reports •Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software •Demonstrated capacity to travel on an as-needed basis •Willingness to complete Lucid provided CPR training post hire Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!