Hiring: Service Manager Company: Nova Ltd. Location: Boise, ID Job Posted Time: 2026-09-10 14:44:37 Target Skills & Keywords : R, Stakeholder Management About the job Required Skills: •Account Service Operations & Team Leadership •Lead service operations for the assigned account across its U.S. sites, ensuring effective execution and achievement of operational and business objectives. •Manage, coach, and develop the service team supporting the account, including workload allocation, priorities, performance management, customer interactions, reporting, and service activities. •Build and maintain a high-performing, collaborative, and customer-focused service team. •Establish clear performance expectations and ensure the team has the resources, technical support, and direction required to meet customer commitments. •Monitor service performance, identify operational gaps and risks, and implement corrective and preventive actions. •Ensure consistent service processes, standards, and best practices across the customer’s supported U.S. locations. •Customer Satisfaction & Escalation Management Qualifications: •Bachelor’s degree in Engineering, a technical discipline, Business Administration, or a related field. •At least five years of experience in a managerial or service leadership role. •Demonstrated experience managing service operations within the semiconductor capital-equipment industry. •In-depth knowledge of semiconductor manufacturing environments, equipment-service requirements, and customer expectations. •Proven experience leading complex technical and customer escalations. •Demonstrated ability to drive service business growth and develop commercial opportunities. •Strong business acumen combined with technical expertise. •Excellent communication, presentation, negotiation, and stakeholder-management skills. •Strong customer-focused and service-oriented mindset. •Demonstrated capacity to work effectively across regional, divisional, and global teams in a matrixed organization. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!