Hiring: Service Management Lead Company: Cielo Talent Location: New York City Metropolitan Area Job Posted Time: 2026-09-10 14:45:04 Target Skills & Keywords : Digital Transformation, REST, Rails About the job Qualifications: •, a global leader in digital transformation and technology solutions, seeking a Service Management Lead to join their team. •When the platform breaks, the institutions relying on it hear from you. Their expectations are high, and their memory is long. •You would own incident communications and the narrative during a live event — a harder job at hour six than at hour one, and a large part of how this operation gets judged. You would own the quarterly operational review, including the difficult parts, and the evidence pack that proves the platform was run the way we said it would be. •You would also lead the team that onboards and certifies new institutions onto the platform. •The technology will probably be new to you. The discipline will not be, and the discipline is the job. •Service delivery or service management leadership for a financial institution, through service levels that mattered. •Major incident management. You have been the communications point during a live event. •To have prepared evidence for a regulator or an examiner. •To write clearly under pressure. This matters more here than almost anywhere else on the team. •Onboarding or certifying institutional clients onto a platform. Compensation: •$130,000 - $170,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!