Hiring: Service Level Specialist Company: Avalore.ai Location: Arlington, VA Job Posted Time: 2026-09-03 14:53:33 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Security Clearance About the job Experience: •Junior: 0 - 3 years of experience + Bachelor's Degree •Journeyman: 4 - 7 years of experience + Bachelor's Degree •Senior: 8+ years of experience + Bachelor's Degree •0 - 3 years of experience + Bachelor's Degree •4 - 7 years of experience + Bachelor's Degree Required Skills: •The Service Level Specialist will design, maintain, and report on Service Level Agreements (SLAs) to meet customer commitments. •This person will develop and implement SLA measurement and reporting processes. •This person will develop and maintain service improvement plans based on SLA performance and customer feedback. •This person will collaborate with the service catalog manager to ensure SLAs are accurately reflected in the service catalog. Qualifications: •Good communication skills, self-starter mindset •Professional proficiency in English is required •Demonstrated proficiency in using all Microsoft Office applications •Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position •Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment). •Demonstrated capacity to sit at a computer terminal for an extended period of time. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!