Hiring: Service Level Manager Company: Iron Bow Technologies Location: Washington, DC Job Posted Time: 2026-09-10 13:05:10 Employment Type: Contract Target Skills & Keywords : Project Management, Secret Clearance, ServiceNow About the job Experience: •Be part of a company that is growing quickly and values your voice, ideas, and experience •Be a key contributor to Iron Bow’s transformational shift in how we deliver value to both customers and employees. •Have the pleasure of working with passionate professionals in a culture that fosters a workplace where everyone feels respected, supported and empowered to succeed. Required Skills: •Preferred location: Maryland, DC and Virginia •HOW YOU’LL MAKE AN IMPACT •Track, analyze, and report on contract-level SLAs and KPIs across enterprise IT and telecommunications services •Serve as SME for SLA measurement, including mapping metrics from monitoring and validation tools to vendor commitments and identifying trends in non-compliance •Document and report SLA breaches; support service credit requests and coordinate resolution of performance issues with vendors and internal stakeholders •Define, document, and continuously improve internal service levels and customer-facing performance measures •Develop dashboards, reports, and visualizations to communicate SLA performance, trends, breaches, and corrective actions to leadership and stakeholders •Integrate SLA and performance data into IT Service Management (ITSM) platforms (e.g., ServiceNow) to support alerting, reporting, and visibility Compensation: •$140,000 - $160,000 / year •Competitive benefits and rewards package •The salary range for this position is $140,000-160,000. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!