Hiring: Service Experience Coordinator Company: Central Business Systems, Inc. Location: Lexington, KY Job Posted Time: 2026-09-12 14:01:56 Target Skills & Keywords : Microsoft Excel About the job Experience: •80 years in Kentucky, Indiana, and West Virginia. •2+ years of experience in dispatch, logistics, warehouse operations, or customer service (phone and email support) preferred, not required. •Over 80 years in Kentucky, Indiana, and West Virginia. Required Skills: •Central Business Systems, Inc. is one of the fastest-growing office equipment and technology companies in the region. We have been in business for over 80 years in Kentucky, Indiana, and West Virginia. •Excellent customer service skills are essential — this role frequently interacts with customers, technicians, and vendors, and every interaction should reflect CBS's commitment to a positive customer experience. •Integrity — Be reliable, honest, and committed; ensure accuracy in scheduling, logistics, and documentation, and own mistakes without shifting blame •Customer-Centricity — Keep the customer at the center of every decision; respond to service needs and escalations with urgency and care •Collaboration — Work closely with service, sales, and admin teams, communicate changes quickly, and prioritize what's best for the team and the client •Accountability — Own the outcome from dispatch to delivery to resolution; follow up proactively until issues are fully resolved •Innovation — Embrace new tools and processes, and look for better ways to improve dispatch, inventory, and warehouse operations •Answer incoming phone calls and emails; open, prioritize, and dispatch service tickets to field technicians in a professional and timely manner Qualifications: •Excellent customer service skills, with a friendly, patient, and solution-oriented approach to every customer, technician, and vendor interaction •Strong verbal and written communication skills •High proficiency in Microsoft Excel and Microsoft 365 applications •Excellent organizational skills and attention to detail •Demonstrated capacity to manage multiple tasks and priorities in a fast-paced environment •Demonstrated capacity to lift and move equipment and boxes (up to approximately 50 lbs) as needed •Comfortable operating basic warehouse equipment (pallet jack, hand truck) — training provided •Demonstrated alignment with CBS's Core Values: Integrity, Customer-Centricity, Collaboration, Accountability, and Innovation •Operational familiarity with ERP, PSA, or dispatch/ticketing systems (e.g., E-Automate, ConnectWise, or similar) •Comfort working cross-functionally with service, operations, sales, and technical teams Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!