Hiring: SERVICE DISPATCHER Company: Basin Electric Power Cooperative Location: Bismarck, ND Job Posted Time: 2026-09-13 13:37:49 Employment Type: Remote Target Skills & Keywords : SAP About the job Experience: •2 years of office and/or customer service experience. Required Skills: •This position is located at our Headquarters building in Bismarck, ND and is not a remote position. •This position will assist to ensure adequate, safe, and reliable service to the Cooperative’s members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across 13 states. •Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff. •Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc. •Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress. •Dispatch outage events to assist line personnel & monitor outage events. •Monitor & upload information into Dispatch application. •Analyzes internal processes as appropriate and recommends procedural changes to improve operations. Qualifications: •Associate’s degree in a business-related field; or High school diploma or equivalent (GED or HSED) and 2 years of office and/or customer service experience. •Strong customer service, verbal and written communication, and interpersonal skills. •The incumbent must be able to work 12-hour shifts, days, nights, weekends, and holidays on a rotating basis and on an on-call basis. •Must possess or be capable of obtaining a Cardiopulmonary Resuscitation (CPR) certification. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!