Hiring: Service Desk Technician (On-Site) Company: Enable Ministry Partners Location: Houston, TX Job Posted Time: 2026-09-16 18:28:10 Employment Type: Remote Target Skills & Keywords : Azure, DNS, Project Management, TCP/IP, macOS About the job Experience: •1-3 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study •3 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study Required Skills: •Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. •Building client relationships through the use of active listening and empathetic behavior. •Contributing to a collaborative team environment. •Discovering and implementing resolutions successfully and efficiently through critical thinking skills. •Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. •Current experience supporting Microsoft 365 applications •Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID •Solid functional working knowledge of electronic ticketing systems Compensation: •3 weeks of PTO & major holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!