Hiring: Service Desk Technician II Company: CompassMSP Location: Miami-Fort Lauderdale Area Job Posted Time: 2026-09-16 14:27:37 Employment Type: Remote Target Skills & Keywords : Azure, DNS, VPN, Windows Server About the job Experience: •3+ years of recent experience providing technical support in an MSP or corporate IT environment Qualifications: •Seeking a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking while maintaining a positive attitude! •2–3+ years of recent experience providing technical support in an MSP or corporate IT environment •Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher) •Solid functional working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics) •Operational familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues) •Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting) •Strong customer service, communication, and documentation skills •Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress) •Valid driver's license may be required for onsite client support (if applicable) •Respond to escalated tickets from Level 1 and provide timely resolution within SLA Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!