Hiring: Service Desk Technician II Company: AT-NET Services Location: Charlotte, NC Job Posted Time: 2026-09-11 12:54:20 Employment Type: Full-time / Remote About the job Experience: •4+ years of IT support experience within a Managed Services Provider (MSP) environment, required Required Skills: •Own and resolve Level 2 tickets across client environments, tracing issues to actual root cause rather than the first plausible answer •Communicate directly with clients by phone, chat, and ticket updates, including in tense situations •Document work clearly and in real time •Participate in a standard on-call rotation and occasional on-site client visits (generally under 10% of your schedule) Qualifications: •3-4+ years of IT support experience within a Managed Services Provider (MSP) environment, required •Hands-on, independent troubleshooting experience across Windows, Active Directory, Microsoft 365, and networking •A track record of owning complex or ambiguous tickets through to resolution •Strong communication skills and composure under pressure •Based in Charlotte, NC or another AT-NET approved remote market, with reliable transportation for local client visits •Charlotte-based hires work full-time in-office for the first 90 days, with a partial hybrid schedule considered afterward based on performance. Remote-market hires work primarily remote, with periodic travel to Charlotte HQ during the first 90 days (travel and lodging covered). •A senior-track role where your judgment is trusted from day one, room to grow into more senior support responsibility, and a stable, structured environment within a mature MSP. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!