Hiring: Service Desk Technician I Company: Mytech Partners Location: San Antonio, TX Job Posted Time: 2026-09-12 11:00:24 Employment Type: Remote About the job Experience: •Prior industry experience desired, specifically supporting Microsoft-based workstations •Demonstrated capacity to concisely document processes, issues, resolutions; strong writing skills required •Demonstrated capacity to respond with a sense of urgency •Strong problem solving and critical thinking abilities •Demonstrated capacity to successfully and effectively work independently and within a team structure Required Skills: •The main focus of this position is to remotely support our managed clients' end users. This position will be part of our Help Desk Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation. •Remote support of Mytech Partner’s managed services clients during business •Respond to client service requests •Answer phone calls and assist with after-hours emergency support •Assist in disaster recovery and emergency situations •Perform scheduled maintenance for client networks •Assist with application updates, platform upgrades, and patching •Document all steps taken and issue resolution Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!