Hiring: Service Desk Technician I Company: PEAKE Technology Partners, An Omega Systems Company Location: Bowie, MD Job Posted Time: 2026-09-16 20:30:17 Employment Type: Remote Target Skills & Keywords : Microsoft Office, macOS About the job Required Skills: •PEAKE Technology Partners is seeking a motivated •Provide front-line technical support via phone, email, chat, and remote tools •Troubleshoot desktop, laptop, printer, mobile device, and software issues •Log and track service tickets, ensuring detailed and accurate documentation •Perform installations, configurations, password resets, and account unlocks •Diagnose technical problems and implement effective solutions •Deliver professional, clear communication with clients at all times •Escalate advanced issues to senior team members when needed Qualifications: •High school diploma required; associate’s or bachelor’s in IT preferred •6+ months of IT support experience (service desk/help desk environment a plus) •Solid functional working knowledge of Windows/macOS and Microsoft Office •Strong troubleshooting ability and technical aptitude •Excellent verbal and written communication skills •Customer-service mindset with patience and empathy •Operational familiarity with ITSM/ITIL concepts (preferred) •Demonstrated capacity to work efficiently, follow processes, and take accountability •Fast, accurate resolution of client issues •Clear and thorough ticket documentation Compensation: •$40,000 - $55,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!