Hiring: Service Desk Technician Company: Eating Recovery Center Location: Denver, CO Job Posted Time: 2026-09-16 22:36:43 Employment Type: On-site Target Skills & Keywords : Azure, HIPAA, Microsoft Office, Windows Server About the job Experience: •3+ years of experience in similar role Required Skills: •Provides Tier 1 level direct end-user support of essential technology and business systems, including, but not limited to, operating systems, security tools, applications, email systems, workstation, and peripheral hardware. •Escalates and coordinates Tier 2 support incidents to System Administration team. Coordinates resolution with end users and ensure continuity of service to ERC teammates in the field. Work with system administrators on lessons learned and identify new requirements for documentation or SOPs. •Creates, updates, and maintains documentation including accurate tracking of work performed, information regarding standard procedures, common troubleshooting, etc. •May be assigned projects such as device rollouts, new site openings, etc.. •3+ years of experience in similar role •Knowledge with Microsoft Office 365 email and applications •Operational familiarity with Windows and Azure Active Directory services •Familiarity with: endpoint security, anti-virus, and malware; Windows Server administration; VMWare vSphere and Horizon; medical environments and HIPAA compliance. Qualifications: •Associates degree Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!