Hiring: Service Desk Tech I Company: Clayton Location: Maryville, TN Job Posted Time: 2026-09-10 14:39:20 Employment Type: Remote Target Skills & Keywords : Systems Engineering About the job Required Skills: •Phone queue support •Incident (ticket) queue management •Active Communication with customers, team, leadership •Diagnosing and troubleshooting hardware, software and network issues •Solutioning based on the issue and details provided by customers •Customer Support •IT Service Management •Knowledge Management Qualifications: •Problem-solving, analytical, and team-player skills. •Keen attention to detail, organized, and ability to articulate and document potential solutions. •Customer service focus demonstrated by prompt communication via email, phone calls, Teams messages, etc. •Demonstrated capacity to perform remote troubleshooting through diagnostic techniques and pertinent questions. •Must be a self-starter who can function remotely with minimal supervision. •Demonstrated capacity to work effectively within time constraints, changing priorities, and independently. •Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts. •Excellent analytical problem-solving skills with the ability to think outside of the box. •Flexibility to work a variety of shifts. This shift is for 11:00am - 8:00pm Eastern. •Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Compensation: •Competitive benefits and rewards package •Competitive benefits including 401(k) with 100% company match of the first 4% Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!