Hiring: Service Desk Team Lead Company: Monogram Health Location: Tempe, AZ Job Posted Time: 2026-09-10 12:35:32 Target Skills & Keywords : Azure, Change Management, Jira, ServiceNow, Zendesk, macOS About the job Required Skills: •Supervise, mentor, and support a team of Service Desk Technicians. •Manage scheduling, workload distribution, and performance evaluations. •Foster a collaborative, customer-focused team culture. •Provide training, guidance, and development opportunities. •Leads the logging, assignment, and resolution of service requests and incidents. •Monitor compliance with SLAs and escalate issues as needed. •Act as the primary escalation point for complex or urgent technical problems. •Ensure consistent and accurate documentation of incidents and solutions. Qualifications: •High school diploma or GED required. •Knowledge of ITIL processes (Incident, Problem, and Change Management). •Applied hands-on capability in service desk/ticketing systems (e.g., Fresh Service, ServiceNow, Jira, Zendesk). •Evidence of leadership, communication, and conflict-resolution skills. •Demonstrated capacity to analyze metrics and drive performance improvements. •Minimum of three (3) years of IT support experience, with at least one (1) year in a supervisory or lead role. •A+ or ITIL Foundation certification preferred. •Technical background with knowledge of Windows, macOS, Azure, Active Directory, Office 365, and networking basics preferred. •Inventory and asset management experience preferred. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!