Hiring: Service Desk Support Specialist Company: Viridien Location: Houston, TX Job Posted Time: 2026-09-10 14:21:05 Employment Type: Remote Target Skills & Keywords : Azure, Azure AD, DNS, PowerShell, Root Cause Analysis, TCP/IP, VPN, Windows Server About the job Experience: •4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles Required Skills: •Troubleshoot simple and complex Windows desktop, laptop, and mobile device issues •Outlook and Exchange Online (mail flow, profiles, permissions) •Microsoft Teams (calling, meetings, client issues) •OneDrive and SharePoint Online (sync, access, permissions) •Resolve identity and authentication issues (password resets, MFA, conditional access) •Troubleshoot VPN, remote access, and hybrid connectivity issues •Azure AD / Microsoft Entra ID •Support user lifecycle processes (onboarding, role changes, offboarding) Qualifications: •2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles •Strong experience supporting Windows endpoints in an enterprise environment •Solid functional working knowledge of Microsoft 365 and hybrid identity concepts •Applied hands-on capability in Active Directory user and group management •Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) •Strong communication and customer service skills •Exposure to Intune, Conditional Access, or device compliance policies •PowerShell scripting for basic administration or troubleshooting •Strong troubleshooting and analytical skills •Attention to detail and documentation discipline Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!