Hiring: Service Desk Specialist I, Technology Experience & Community Company: Boston University Location: Boston, MA Job Posted Time: 2026-09-10 13:15:02 Employment Type: Full-time / Remote Target Skills & Keywords : Encryption, TCP/IP, WordPress About the job Experience: •0-2 years of experience in a related technology environment. •2 years of experience in a related technology environment. •2 years of eligible service. Required Skills: •Bachelor's degree in a related discipline preferred. •0-2 years of experience in a related technology environment. •Knowledge of TCP/IP LAN/wireless networking principles and application protocols such as HTTP, HTTPS, SMTP, and FTP. •Demonstrated capacity to lift moderately heavy equipment up to 50 pounds and type 40 words per minute. Qualifications: •If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn. Experience with account management, Active Directory, databases, mainframe, LMS systems, performance monitoring, or file permissions. •Boston University Offers An Excellent Benefits Package Including Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. •Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. •Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. •Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! •We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!