Hiring: Service Desk Manager / Technical Support Manager (Onsite) Company: TekStream Solutions Location: Atlanta Metropolitan Area Job Posted Time: 2026-09-03 14:39:14 Employment Type: Full-time / On-site About the job Experience: •8+ years' experience technology support in a large-scale enterprise environment, preferably in person. •5+ years' experience supporting Mac and Windows Endpoints •5+ years' experience utilizing a ticketing system •3+ years experience providing leadership, supervision, and management over a team of in-person IT Service Desk agents. Required Skills: •Provide Operational Oversight, ensuring daily operations of the support team run smoothly at the client site. •Monitor agent performance, SLA adherence, and service quality. •Serve as the point of escalation for high priority incidents. •Provide onsite training, supervision, coaching, and support to MSP support agents. •Manage shift schedules and timekeeping. •Conduct regular performance check-ins with agents. •Act as a liaison between the MSP and the client. •Communicate updates, outages, and service disruptions clearly and promptly. Qualifications: •Excellent Managerial Skills. •Excellent Technical Skills in supporting both Mac and Windows environments and device configuration. •Certification(s) preferred: Apple Certified Support Professional, Microsoft Security, Compliance, and Identity Fundamentals, CompTIA A+ Certification. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!