Hiring: Service Desk Manager Company: ChenMed Location: Miami, FL Job Posted Time: 2026-09-17 12:35:02 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Project Management About the job Experience: •5 years of professional work experience in the IT industry required •1 years of experience in a supervisory/management position required Required Skills: •Monitors performance of information technology systems, infrastructure, operations, products, applications and/or field technicians to determine cost and productivity levels, and to make recommendations for improvements. •Helps define strategy and processes for defined, functional IT area. •Analyzes business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. •Oversees a centralized technical support and help desk team for a wide variety of corporate customers and technical assets. •Ensures service operations meet and/or exceed stated Service Level Agreements and Operational Level Agreements. •Manages relationships with IT vendors, service providers and contractors to ensure quality and cost control requirements are achieved. •Defines and develops the overall service measurement framework that determines service efficiency. •Grows and develops a team of IT professionals in technical proficiency and in service delivery effectiveness. Qualifications: •Highly-developed business acuity and acumen •Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems and phone systems •Familiar with technology being applied by the team and the functional area in which they operate. Journeyman knowledge of leadership best practices and standards applied by the company •Strong critical thinking and decision-making skills •Excellent project management skills and strong ability to prioritize •Firm grasp on information technology and operations best practices •Proficient knowledge of technical management, information analysis and/or computer hardware/software systems •Fundamental knowledge in data center management and data governance •Applied hands-on capability in computer networks, network administration and/or network installation •Demonstrated capacity to perform independently with minimal to no direct supervision. Expectation of weekly touchpoints with leader Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!