Hiring: Service Desk lll Company: Crusoe Location: Bellevue, WA Job Posted Time: 2026-09-10 11:10:39 Target Skills & Keywords : Linux, SAML, SOC, SaaS, User Experience, macOS About the job Experience: •6+ years of IT systems experience. Required Skills: •Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. •Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support. •Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. •Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient. •Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives. •Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). •Applied hands-on capability in MDM automation tools such as Google MDM, Kandji, or Intune. •Operational familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress. Qualifications: •Bachelor’s degree or equivalent experience with 6+ years of IT systems experience. •Prior experience working in large enterprises with significant user bases. Compensation: •$100,000 - $120,000 / year •Competitive compensation and equity packages Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!