Hiring: Service Desk Lead Company: Accenture Federal Services Location: Lorton, VA Job Posted Time: 2026-09-10 10:28:14 Target Skills & Keywords : ABAC, Azure, Azure AD, Jira, PowerShell, VPN, Windows Server About the job Experience: •5-10 years of experience in IT operations and technical support, with at least 1-2 years in a technical leadership, team lead, or senior support role •10 years of experience in IT operations and technical support, with at least 1-2 years in a technical leadership, team lead, or senior support role Required Skills: •Operate within PL‑3 constraints to ensure compliant, resilient support for Windows enterprise environments and Microsoft 365 services (Exchange, SharePoint, Office, enterprise file services) and Azure Virtual Desktop (AVD). •Champion secure, reliable operations for endpoints, identities, and data using STIG‑based configurations and JSIG‑aligned procedures. •Partner closely with cybersecurity, engineering, cloud operations, and mission teams to maintain secure, stable environments. •Document and maintain runbooks, standards, and knowledge articles that meet audit requirements and speed onboarding. •Coordinate identity and access activities while supporting Attribute‑Based Access Control (ABAC) workflows. •Implement intelligent ticket routing, automated categorization, and self‑service solutions using PowerShell, Power Automate, Power Apps, and ITSM platform features. •Reduce manual handoffs, improve first‑call resolution, and build transparent workflows that surface bottlenecks. •Track and act on performance metrics: response/resolution times, customer satisfaction, and first‑contact fix rates. Qualifications: •Knowledge of Azure subscriptions, resources, and basic cloud service support •Operational familiarity with Azure Virtual Machines, including basic troubleshooting, monitoring, and performance support •Understanding of Azure Virtual Networks, connectivity issues, VPN troubleshooting, and secure network architectures supporting PL-3 and mission systems •Operational familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics, and basic Kusto Query Language (KQL) for operational troubleshooting •Knowledge of STIG-based configurations and JSIG-compliant operational procedures. Experience with Power Platform (Power Automate, Power Apps) for service desk workflow automation •Certifications in relevant technical areas (e.g., CompTIA A+, Network+, Security+, Microsoft certifications, ITIL Foundation, HDI Support Center Manager) •Active TS/SCI clearance or higher •As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland Compensation: •$100,200 - $203,400 / year •Bonus Points If You Have Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!