Hiring: Service Desk L1 Company: Omega Systems Location: Stamford, CT Job Posted Time: 2026-09-16 14:30:32 Employment Type: Remote Target Skills & Keywords : Linux, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, RDS, Root Cause Analysis, VPN About the job Experience: •2+years of information technology experience supporting inbound Customer requests or issue resolution Required Skills: •Interface directly with other colleagues within Omega Systems teams to deliver an effective Customer support service offering •Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution •Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega Systems Customer support teams both externally and internally. •Technical Responsibility and Task Statements •Provide timely resolution to technical support issues while following company standards •Properly log, prioritize, assign, track, and respond to incidents and requests promptly •Identify and resolve incidents within agreed SLAs, policies, and procedures •Maintain support documentation of tools that are used by Customer support services Qualifications: •Minimal travel is required for this position. •Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!