Hiring: Service Desk Engineer Company: GFI Digital Location: Springfield, MO Job Posted Time: 2026-09-17 00:35:20 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Vendor Management, Windows Server About the job Experience: •3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments) •3-4 years of Hands-on IT support experience. Experience working with third-party vendors. •4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments) •3 years of MSP experience •4 years of Hands-on IT support experience. Experience working with third-party vendors. Required Skills: •This is a Full-Time position in the office. •Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution •Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients •Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues •Troubleshoot network equipment such as switches, firewalls, and wireless access points •Remediate compromised accounts via anti-virus/malware software •Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) •Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups) Qualifications: •Solid functional working knowledge of Windows Servers and Networking hardware protocols •Strong documentation skills, producing accurate documentation related to client environments and issue resolution •Demonstrated capacity to effectively prioritize and execute tasks in a high-pressure environment •Demonstrated capacity to absorb and retain information quickly •Proven analytical and problem-solving abilities •Demonstrated capacity to multi-task and organize and prioritize deadlines accordingly •Always exhibit professional appearance and demeanor •Certifications: Microsoft, CompTIA, Cisco, and others Compensation: •Competitive benefits and rewards package •401(k) with company match to help you plan for the future Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!