Hiring: Service Desk Engineer Company: Konica Minolta Business Solutions U.S.A., Inc. Location: South Burlington, VT Job Posted Time: 2026-09-02 18:03:57 Employment Type: Remote Target Skills & Keywords : Windows Server About the job Experience: •2+ years’ experience in a related role Required Skills: •Provide remote technical support to clients over the phone using remote control tools •Conduct onsite technical support at client location as needed •Diagnose and resolve workstation, server and network infrastructure issues •User account management - Add/edit/disable accounts, setup new application users, etc. •Troubleshoot backup, malware, virus and other technical challenges •Help provision new laptops, desktops and mobile devices •Work with application vendors in troubleshooting application errors •Answer end user questions and remediate issues •Possess the passion for providing great service and the desire to create “Raving Fans” •Build solid, long-term relationships with team members and our clients •Continue skills development; maintain proficiency in current technologies •Remote technical support of customer devices and networks (60%) •Administration - documentation and meetings (10%) •Continual professional development (5%) •Onsite technical support of customer network environments (25%) Qualifications: •2+ years’ experience in a related role •College degree preferred •Exceptional listening skills; ability to translate client description to technical detail •Excellent skills in communicating step by step directions over the phone •Excellent oral and written communication skills •Attention to detail in both challenging and mundane tasks •Highly professional and personable at all times •Strong internal strength and focus to overcome technical challenges •Ability to work independently and with a team to meet goals and objectives •Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners •Driven to learn new products and technologies by actively pursuing education and certification •Develop and maintain a high level of competency with the technologies supported •Real world experience in a network administration or help desk position •Strong communication and interpersonal skills •Strong analytical and organizational skills Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!