Hiring: Service Desk Engineer Company: Complete Technology Services, LLC Location: Kansas City Metropolitan Area Job Posted Time: 2026-09-15 12:54:20 Employment Type: Remote Target Skills & Keywords : Windows Server, Zero Trust About the job Experience: •2+ years of support experience. Required Skills: •Ticket Escalation and Ownership: Manage and own the escalation process for all client tickets, ensuring timely and effective resolution. •365 Administration: Handle administration tasks related to Microsoft 365, including user management, license allocation, and troubleshooting. •Network Management: Perform higher-level network management tasks, including the configuration and maintenance of firewalls and switches. •General Support: Perform tasks typical of a Service Desk member, including printer installations, password resets, and account management for new hires and departing employees. •Technical Issue Resolution: Promptly and professionally resolve workstation, printer, phone, and other computer-related support issues via phone, email, or in person at client sites. •Customer Service: Deliver superior customer service by demonstrating professionalism, helpfulness, and care to all clients. •Documentation: Document all support requests, actions taken, and resolutions, regardless of the source. •Availability: Be prepared for evening and weekend work, as well as participation in a 24x7 on-call rotation. Qualifications: •Advanced knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 10 and newer, networking, Office/Open Office apps, Internet and anti-virus, required. •Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals, required •Basic understanding of Windows 2008-22 servers, desirable •Basic understanding of network switches, routers, firewalls, VPNs, and zero trust required •Solid written and oral communication skills, required •Solid interpersonal and team skills, required •Solid documentation and reporting skills, required •Strong organizational and analytical skills, required •Proven ability to be self-motivated and self-sufficient, required •Microsoft, A+, N+, and/or S+ certifications, desirable Compensation: •$52,500 - $62,500 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!