Hiring: Service Desk Engineer Company: LTM Location: Greater Houston Job Posted Time: 2026-09-16 19:10:52 Employment Type: Remote Target Skills & Keywords : Azure, ServiceNow About the job Experience: •1 to 2 years in a help desk or customer support role •2 years in a help desk or customer support role Required Skills: •Job Title IT Service Desk Agent •First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat •Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions •Solution Determination Analyze issues and determine the best solution based on customer details •Problem Solving Guide customers through problem solving steps •Escalation Escalate unresolved issues to the appropriate support level •Documentation Maintain accurate logs of events problems and resolutions •Feedback Relay customer feedback or suggestions to internal teams Compensation: •$60,000 - $65,000 / year •Comprehensive Medical Plan Covering Medical, Dental, Vision Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!