Hiring: Service Desk Associate Company: Oliver James Location: New York, NY Job Posted Time: 2026-09-15 11:49:52 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint About the job Experience: •2-4 Years The Opportunity •2-4 years of experience in Service Desk, Helpdesk, Desktop Support, IT Support or a similar end-user technology role. •4 Years The Opportunity •4 years of experience in Service Desk, Helpdesk, Desktop Support, IT Support or a similar end-user technology role. Required Skills: •We are seeking a personable and service-driven to join a collaborative technology team supporting a fast-paced professional environment. •This position is ideal for someone who enjoys working directly with people and understands that great IT support goes beyond resolving technical issues. You'll be a trusted point of contact for employees across the organization, including senior executives, and will be expected to deliver responsive, thoughtful and professional support. •The right person will combine a solid technical foundation with excellent communication skills, sound judgment and a strong sense of ownership. You'll also have opportunities to work alongside other technology professionals on broader IT initiatives, deployments and improvements. •Provide hands-on technical support to employees through desk-side, phone, email and remote channels. •Troubleshoot Windows devices, Microsoft 365 applications, hardware, peripherals and common end-user technology issues. •Deliver a high level of service to employees at all levels, including senior leadership. •Take ownership of technical issues from initial request through resolution or appropriate escalation. •Manage user accounts, permissions and access using Active Directory and related tools. Compensation: •$100,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!