Hiring: Service Desk Analyst Company: Clinical Health Network For Transformation (CHN) Location: United States Job Posted Time: 2026-09-16 14:37:07 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Microsoft Excel, Microsoft Office, PowerShell About the job Required Skills: •Lead the full lifecycle ownership of processes, procedures, and standards as assigned •Champion and adhere to processes, procedures, security, and architectural standards •Provide Tier 2-3 support, on escalated incidents from our helpdesk related to our workstation and mobile environments, including support for hardware, operating systems, drivers, and applications •Assist with software deployments, application packaging, scripting, operating systems deployments, computer imaging, and security for end user computing devices •Serve as the point of contact to the affiliate operations leader for respective service area; re-directing service issues through the existing service model. Triaging escalated tickets to the appropriate members of the service team •Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages •Assist with the development of roadmaps, documentation, and takes ownership for various end user computing solutions •Manage and maintain positive working relationships with vendors and customers ensuring service delivery meets agreed quality standards Qualifications: •Commitment to advancing race and equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society •Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions •Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn •Strong sense of accountability to equitable practices •Understanding of the impact of identity dynamics on organizational culture •Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards •CHN believes in fair and equitable pay. •Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need. •CHN provides employees with a competitive benefits package •; some highlights include the following. Compensation: •$54,000 - $78,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!