Hiring: Service Desk Analyst Company: CannonDesign Location: St Louis, MO Job Posted Time: 2026-09-17 03:26:46 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •2 years of related IT experience is required. Required Skills: •Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting. •Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors. •Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores. •Consults users to determine present and future needs. •Identify areas of operation that need upgraded end user equipment. •Monitor system performance, provide security measures, troubleshooting, maintenance. •Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use. •Test, evaluate hardware and software to determine efficiency, reliability. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!