Hiring: Service Desk Analyst Company: Noven Pharmaceuticals Location: Miami, FL Job Posted Time: 2026-09-16 15:30:02 Employment Type: Remote Target Skills & Keywords : Microsoft Office About the job Experience: •Performs basic, routine work of a technical, mechanical, or specialized nature. Selects correct processes from clearly prescribed rules, past practices, or instruction. •Majority of time spent in office environment, labs, and manufacturing area operating computer equipment. While temporarily working on the IT managed computer systems within the labs and manufacturing areas, caution needs to be taken as there can be exposure to raw materials. Required Skills: •Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. •Receiving, logging, and managing calls from internal staff via telephone and email. •Maintain an Asset Database and track changes. •Troubleshoot IT related problems from in-house software to hardware, such as Phones, Laptops, PCs and Printers •Escalate unresolved calls to the infrastructure support team. •Log all calls in the Service Desk call logging system (Track-IT). •Provide basic in-house training in MS Office applications. •Publish support documentation to assist staff with requests for information and provide staff training if required. Qualifications: •Maintain a high degree of customer service for all support queries and adhere to all service management principles. •High school diploma or GED and 2 or more years’ IT Service Desk and / or Call Center experience. Industry certifications preferred, such as CompTIA A+, Microsoft. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!