Hiring: Service Desk Analyst l (Field) Company: RedHelm Location: Pittsburgh, PA Job Posted Time: 2026-09-17 09:20:24 Employment Type: Hybrid Target Skills & Keywords : TCP/IP, VPN, macOS About the job Required Skills: •This is a hybrid position. •The selected candidate will serve as a dedicated technician for one of our clients and will be required to work on-site three (3) days per week at the client's location in downtown Pittsburgh, PA, with the remaining days eligible to be worked remotely. •Serve as the dedicated on-site technician for an assigned client at their downtown Pittsburgh, PA location three days per week, building strong working relationships with client staff and providing responsive, in-person support •Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system •Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software •Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments •Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions •Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems Qualifications: •Strong customer service orientation with the ability to remain professional under pressure •Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users •Attention to detail in documentation and ticket notes •Demonstrated capacity to follow defined processes while managing multiple tasks in a fast-paced environment •Willingness to learn, accept feedback, and develop technical skills over time •Basic troubleshooting of Windows and macOS operating systems •Operational familiarity with user account management in Active Directory and cloud identity platforms •Basic understanding of TCP/IP networking and wired/wireless connectivity •Demonstrated capacity to support common business applications, VPN clients, and virtual desktop environments •Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!