Hiring: Service Desk Analyst Company: New York Global Consultants Inc. (NYGCI) Location: Kansas City Metropolitan Area Job Posted Time: 2026-09-17 12:30:06 Target Skills & Keywords : ServiceNow About the job Experience: •2 years of experience providing technical support to users through phone and chat. The ideal candidate should have hands-on experience with ServiceNow •2+ years of Service Desk / Help Desk / IT Support experience. Required Skills: •2 years of experience providing technical support to users through phone and chat. The ideal candidate should have hands-on experience with ServiceNow •, strong troubleshooting skills, and the ability to document incidents accurately while following established procedures and escalation processes. •Service desk calls and chats and provide timely assistance to users. •Troubleshoot user issues and determine the appropriate resolution or escalation path. •With accurate documentation of requests, troubleshooting steps, resolutions, and outcomes. •Identify recurring issues and communicate opportunities for process and service improvements •Maintain confidentiality when handling sensitive user, business, and company information. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!