Hiring: Service Desk Analyst I (Shift Mon-Fri 9am -6pm EST) REQ 1367 Company: ePlus inc. Location: Virginia Beach, VA Job Posted Time: 2026-09-10 13:06:15 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, ServiceNow About the job Required Skills: •The Essential Functions Of This Position Include •Provide excellent customer service to our customers, at all times •Respond to customer inquiries in person, electronically and via phone •Troubleshoot, problem solve and resolve customer issues •Document, track and monitor problems to ensure resolution in a timely manner •Work in a team environment and participate positively with the team •Update customers when issues are resolved •Update relevant issue tracking systems appropriately Qualifications: •High School diploma required •Solid functional working knowledge of fundamental operations of relevant software, hardware and other equipment •Knowledge of relevant call tracking applications; ServiceNow experience a plus •One year of Customer Service experience required Compensation: •Flexible work environment (work from home / hybrid options) •In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!