Hiring: Service Desk Analyst I (Columbus) Company: RedHelm Location: Columbus, OH Job Posted Time: 2026-09-16 21:20:24 Employment Type: Full-time / Remote Target Skills & Keywords : TCP/IP, VPN, macOS About the job Required Skills: •This is a full-time, in-office position located in Columbus, OH, five days per week, supporting day-to-day operations at our satellite office. The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel. •Serve as a primary point of contact for client technical issues via phone (primary support channel), email, chat, and ticketing system •Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software •Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments •Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions •Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems •Identify, document, and escalate issues that exceed defined scope following established procedures •Execute documented scripts, workflows, and standard operating procedures Qualifications: •Strong customer service orientation with the ability to remain professional under pressure •Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users •Attention to detail in documentation and ticket notes •Demonstrated capacity to follow defined processes while managing multiple tasks in a fast-paced environment •Willingness to learn, accept feedback, and develop technical skills over time •Basic troubleshooting of Windows and macOS operating systems •Operational familiarity with user account management in Active Directory and cloud identity platforms •Basic understanding of TCP/IP networking and wired/wireless connectivity •Demonstrated capacity to support common business applications, VPN clients, and virtual desktop environments •Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!