Hiring: Service Desk Analyst Company: Maritz Location: Fenton, MO Job Posted Time: 2026-09-12 14:53:15 Employment Type: Full-time / Remote Target Skills & Keywords : ServiceNow, Spark About the job Experience: •2 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role. Required Skills: •Provide first-level technical support for hardware, software, printers, and business applications. •Respond to and resolve incidents and service requests received through phone, chat, and walk-up support. •Create, update, and manage support tickets while maintaining accurate documentation. •Escalate complex issues to appropriate support teams when necessary. •Follow established service management processes and procedures. •Deliver exceptional customer service and maintain a professional, friendly, and helpful attitude in all interactions. •Contribute to the creation and enhancement of knowledge base articles and process documentation. •Participate in continuous improvement initiatives that enhance the employee support experience. Qualifications: •Minimum of 2 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role. •Remote support tools •Excellent verbal communication and phone etiquette skills. •Exceptional customer service and interpersonal skills. •Strong written communication skills with the ability to clearly document issues and resolutions. •Demonstrated capacity to troubleshoot technical issues independently and efficiently. •Strong organizational and time-management skills. •Demonstrated capacity to work effectively in a fast-paced, team-oriented environment. •Platform for incident, request, asset, or knowledge management. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!