Hiring: Service Desk Analyst Company: Optomi Location: Dunwoody, GA Job Posted Time: 2026-09-10 14:28:26 Employment Type: Remote Target Skills & Keywords : Android, Okta, ServiceNow, VPN, iOS About the job Experience: •3+ years of IT Service Desk or customer-facing technical support experience preferred. Required Skills: •Provide first-level technical support through ServiceNow, phone, email, voicemail, and in person. •Own tickets from intake through resolution and appropriately prioritize requests. •Troubleshoot Windows 11, Microsoft 365/Outlook, Edge, Chrome, VPN, Wi-Fi/network connectivity, hardware/software, and account access issues. •Support Okta and Active Directory, including password resets, lockouts, group assignments, and application access. •Troubleshoot iOS, Android, iPads, iPhones, RF scanners, and other endpoint devices. •Provide remote support using tools such as BeyondTrust. •Image, configure, and ship computers and other hardware. •Install and support enterprise applications including Autodesk, Bluebeam, Adobe, Smartsheet, Scribe, and Grammarly. Qualifications: •Associate degree in IT or equivalent experience preferred; Bachelor’s degree a plus. •IOS and Android support experience required. •Strong experience with Windows, Microsoft 365, VPN, mobile devices, and basic networking. •Knowledge of Active Directory, Okta, routers, switches, Ethernet, and internet connectivity. •Strong troubleshooting, analytical, and problem-solving skills. •Customer-focused with strong communication and service skills. •Knowledge of ITIL/Incident Management principles. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!