Hiring: Service Desk Analyst Company: StarSevenSix Location: Columbus, OH Job Posted Time: 2026-09-16 23:27:59 Employment Type: Remote Target Skills & Keywords : React, SQL, ServiceNow, Windows Server About the job Experience: •Prior work history in a multi-client consulting environment •S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability. •Be sure to follow us on LinkedIn for the latest career opportunities. Required Skills: •Be an active listener that employs an empathetic approach to answering in-bound client phone calls •Document calls with high detail in an enterprise level ticketing system (ServiceNow) •Visit client sites to install, configure computer equipment when needed •Employ critical thinking to evaluate an issue, draw on experience to resolve complex problems •Speak to and understand client needs for computer / server configuration •React to monitoring alerts using our Remote management tracking software •Diagnose and repair workstations, servers, networks, operating systems, printers and applications •End User Mac support experience in troubleshooting hardware / software Qualifications: •Proven ability to work within a team and assist fellow team members •Learn new technology and employ knowledge both rapidly and skillfully •Must be reliable with exceptional interpersonal & Communication skills for our clients and team members •At least four years of experience supporting end user workstations in a domain environment •Must be proficient in Windows server/client infrastructures •Must be proficient in MAC OS troubleshooting and support •At least four years of experience handling more complex issues that require diagnostic thinking •Four years of experience supporting servers in a domain environment •Positive attitude and ability to multi-task/self-manage workload while adapting to changing priorities •Must be detailed oriented with the ability to follow shifting client requirements Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!