Hiring: Service Desk Analyst Company: Flexjet Location: Cleveland, OH Job Posted Time: 2026-09-10 13:45:59 Target Skills & Keywords : Accessibility, Azure, Zendesk About the job Experience: •3-5yrs of experience with hardware support •Strong knowledge of Microsoft Client operating systems up to Windows 10 is required. Required Skills: •Handle service requests that come in via our help desk system (Zendesk), phone or email •Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes. •Document issues found and troubleshooting practices. •Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications. •Participate in weekly on-call support rotation currently every 10-12 weeks. •Candidates must be able to perform *break*fix* and MUST be able to define the term. •Review and update technical support documentation to ensure information is complete and accurate. •Partner cross-functionally with third-party vendors to resolve software/hardware problems and disputes. Qualifications: •Strong time management and prioritization skills •Solid functional working knowledge of network wiring standards and protocols •Critical thinking and problem-solving skills •Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction. •Demonstrated capacity to work under pressure and prioritize to complete tasks in a timely manner. •Exhibits well-developed interpersonal skills that promote and foster a team culture. •Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships. •Bachelor’s degree in business or computer Science preferred. •Has or can achieve Microsoft Certification within 1 year of hire Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!