Hiring: Service Coordinator Company: Fire Equipment Incorporated Location: Westford, MA Job Posted Time: 2026-09-16 13:35:36 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Salesforce, Systems Design About the job Experience: •Strong customer service orientation and problem-solving ability. •Team player with a positive attitude and commitment to operational excellence. Required Skills: •Supports the Test & Inspection Division by coordinating, scheduling, and managing the day-to-day activities of field technicians performing inspections and testing of fire protection systems. •For inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems. •Prioritize and assign work based on technician skill level, licensing, location, and workload. •Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines. •Prepare, distribute, and close out work orders, inspection reports, and compliance documentation •Track inspection completion, deficiencies, and reinspection needs within the CRM system. •Partner cross-functionally with dispatch, service operations, and management to optimize technician productivity and route efficiency. •Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred). Qualifications: •2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred). •Organizational and time management skills with strong attention to detail. •Demonstrated capacity to manage multiple priorities in a fast-paced, deadline-driven environment •Proficiency with Microsoft Office (Word, Excel, Outlook) •High school diploma or GED required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!