Hiring: Senior Workforce Strategy and Capacity Planning Lead Company: Google Location: Austin, TX Job Posted Time: 2026-09-17 11:12:19 Target Skills & Keywords : Program Management, Vendor Management About the job Experience: •10 years of experience in data analytics, Trust and Safety, policy, workforce management, business strategy, program management, or related fields. Required Skills: •Learn more about benefits at Google . •Drive dynamic capacity rebalancing and partner with Vendor Managers to optimize global reviewer allocation, location mix, and workforce fungibility. •Leverage data analysis and predictive scenario modeling to serve as the chief capacity advisor, guiding executive prioritization and allocation strategies. •Analyze the capacity and operational expenditure (OpEx) effects of AI, automation, and policy launches to enable data-driven transitions between manual and automated workflows. •Monitor daily queue performance, intraday service levels, and schedule adherence, coordinating real-time staffing adjustments to ensure volumes meet service times. •Provide immediate impact analyses for unplanned events, initiate KPI escalations, and identify ongoing productivity and OpEx savings opportunities. Qualifications: •Bachelor's degree or equivalent practical experience. •Master's degree or MBA in a quantitative, analytical, or business discipline. •Demonstrated success designing dynamic capacity models, skill-based pooling, or workforce fungibility strategies across global vendor networks. •Individual pay is determined by factors including job-related skills, experience, and relevant education or training. •US: $171000 - $247000 (USD) + 20% bonus target + equity + benefits Compensation: •Competitive benefits and rewards package •Health, dental, vision, life, disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!