Hiring: Senior Voice Support Specialist Company: University of Chicago Location: Chicago, IL Job Posted Time: 2026-09-03 11:28:44 Employment Type: Remote Target Skills & Keywords : CV, HIPAA, ServiceNow, Stakeholder Management About the job Experience: •5-7 years of work experience in a related job discipline. •Background providing senior-level technical support focused on voice communications. •Proficiency working with Cisco Unified Communication technologies, including Call Manager, Unity voicemail, UCCX, and Finesse. •Familiar with using service management tools, such as ServiceNow. •Advanced troubleshooting and analytical skills related to voice and unified communications platforms. Required Skills: •Under minimal supervision, leads and coordinates large-scale, complex projects for University voice systems, such as office moves, new construction, and major upgrades, across University and UChicago Medical Center locations, in Chicagoland and at our international centers. •Serves as a key contributor on cross-functional teams, coordinating with colleagues from IT Services, administration, clinical departments, and external vendors to deliver integrated solutions for voice and data services. •Partners with project managers, IT partners, stakeholders, and vendors to plan and implement voice-related projects, facilitating task completion and resolving technical issues as needed. •Provides user training, first-day support, and ongoing technical guidance for rollouts and upgrades. •Identifies and implements improvements to voice infrastructure and processes for increased system reliability and user satisfaction. •Audits and evaluates legacy circuits and services for migration or decommissioning. Coordinates with vendors, such as AT&T, to port phone numbers to modern systems, verifies completion prior to circuit cancellation, and reports outcomes and cost savings to leadership. Optimizes licensing to minimize costs while satisfying user needs. •Documents and reports progress and outcomes for voice initiatives. •Delivers Tier 2 and occasional Tier 3 support for enterprise voice technologies, including Cisco Call Manager, Unity Voicemail, UCCX and Finesse, analog lines, faxing, and other VoIP devices. Qualifications: •Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience. •Certification in Cisco, telephony, or unified communications. Compensation: •$95,000 - $115,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!