Hiring: Senior User Experience Researcher Company: WHOOP Location: Boston, MA Job Posted Time: 2026-09-10 11:48:42 Target Skills & Keywords : Machine Learning, Product Development Lifecycle, Product Management, Product Strategy, User Experience About the job Experience: •5+ years of experience conducting user research within product, healthcare, technology, or other customer-focused environments. Required Skills: •Lead end-to-end user research across the product development lifecycle, from opportunity identification and study design through analysis, synthesis, and strategic recommendations. •Translate complex business, product, and healthcare questions into actionable research plans using appropriate qualitative and quantitative methodologies. •Partner closely with Product, Design, Data Science, Clinical, Regulatory, and Engineering teams to inform product strategy and deliver member-centered healthcare experiences. •Synthesize research findings into compelling insights, frameworks, and narratives that drive alignment, influence strategic decisions, and create clear paths to action. •Plan and manage multiple concurrent research initiatives, ensuring stakeholder alignment, timely execution, and high-quality deliverables. •Design and facilitate workshops, synthesis sessions, and stakeholder discussions that transform research findings into aligned decisions, actionable roadmaps, and member-centered outcomes. •Champion the voice of the member by establishing research best practices, improving research operations, and fostering a customer-centered decision-making culture across WHOOP. •Mentor researchers and cross-functional partners in mixed-methods research approaches, helping elevate research quality, capability, and customer-centered decision making across the organization. Qualifications: •Bachelor’s degree or equivalent professional experience in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, User Experience Research, or a related field. •Expertise in both generative and evaluative research methods, with demonstrated ability to select and apply the appropriate methodology for a given problem space. •Demonstrated expertise facilitating workshops, synthesis sessions, and cross-functional decision-making processes that drive alignment and action from research findings. •Exceptional communication and storytelling skills, with the ability to tailor research insights to diverse audiences ranging from individual contributors to senior leaders. •Demonstrated ability to independently lead complex research initiatives in fast-paced and ambiguous environments. •Passion for health, human performance, behavior change, and WHOOP’s mission to unlock human performance and healthspan. •Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. •This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. •Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!