Hiring: Senior Technical Support Specialist - GNSS & Auto Guidance Company: CNH Location: Greater Sioux Falls Area Job Posted Time: 2026-09-10 14:41:51 Employment Type: Remote About the job Required Skills: •Product Expertise: Maintain deep expertise across every generation in the domain — factory fit, retrofit, aftermarket, and Hybrid systems — and stay current as products, software, and correction services change. •Leadership for Technical Support Advanced Diagnostics: Work with agents on the cases that exceed their experience. Identify the next diagnostic steps and the next action to take and grow the agent’s capability while you do it. Set the diagnostic standard for the domain: what good troubleshooting looks like and what data gets captured. •Case Work and Seasonal Coverage: Work technical support cases alongside the agents to carry total case volume, increasing through seasonal swings. •Emerging Issue Response: Spot developing field problems early and direct the support response — containment message, data collection, and interim work-around. •Quality and Engineering Collaboration: Collaborate with North America Quality, the Product Technical Specialist, and the field technical specialist team on trends, defects, evidence packages, and root cause, making sure adequate detail is captured on the most complex problems. •Launch Tracking: Track product launches and software releases for the domain against the platform program timeline. Know what content is coming in each release and keep the support organization ahead of the dates. •Training Material Verification: Work with the training group to review course content, service documentation, and diagnostic material for new products, and verify it is accurate and complete before launch. •Support Staff Readiness: Train the technical support staff on new products and releases so agents are prepared to take concerns the day a product reaches the dealer. Qualifications: •Three (3) or more years supporting guidance, steering, or GNSS positioning technology in technical support, product support, or a dealership service department. •Hands-on experience installing, calibrating, or troubleshooting RTK base stations and network correction services. •Dealer service experience with Case IH or New Holland guidance products, or comparable aftermarket and Hybrid steering systems. •Operational familiarity with new product introduction milestones, user acceptance testing, or beta programs for software releases. •The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) •For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!