Hiring: Senior Technical Support Engineer – Slurm Company: Ladders Location: United States Job Posted Time: 2026-09-17 11:45:15 Employment Type: Remote Target Skills & Keywords : Linux About the job Experience: •5+ years of hands-on experience administering and supporting cluster scheduling software in production HPC or AI environments Required Skills: •Own technical support cases from initial investigation to resolution for production AI and HPC clusters •Diagnose complex problems involving cluster scheduling components and job scheduling behavior •Solve configuration and policy issues with a focus on resource management •Investigate performance and reliability issues using diagnostic data and debugging techniques •Isolate problems across scheduling software and surrounding dependencies such as networking and databases •Advise customers on configuration best practices and recovery from incidents •Partner cross-functionally with engineering teams to produce technical descriptions and defect reports •Develop guides and knowledge-base articles to strengthen technical expertise Qualifications: •BS degree in Computer Science, Engineering, or a related field, or equivalent experience •Expert-level understanding of scheduler architecture and scheduling behavior •Demonstrated capacity to identify sophisticated incidents independently •In-depth Linux system administration experience with systemd, cgroups, and networking •Strong analytical skills with proficiency in distinguishing defects Compensation: •$108,000 - $207,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Equity sharing opportunities for employees Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!