Hiring: Senior Technical Support Engineer Company: LangChain Location: Seattle, WA Job Posted Time: 2026-09-03 14:45:37 Employment Type: Remote Target Skills & Keywords : Cloudflare, Datadog, Docker, Kubernetes, LLM, LangChain, Monday.com, OpenTelemetry, Python, TypeScript, Workday About the job Experience: •6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms). Required Skills: •Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues. •Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs. •Partner with Deployed Engineering to support critical enterprise customers. •Build and refine internal tooling, diagnostics, and runbooks for complex issue triage. •Lead post-mortems for critical incidents and feed learnings back into product and documentation. •Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement. •Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support. •Mentor and coach other support engineers. Compensation: •$130,000 - $195,000 / year •Competitive benefits and rewards package •Annual salary range: $130,000 - $195,000 USD + equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!