Hiring: Senior Technical Support Engineer Company: Centric Software Location: San Francisco, CA Job Posted Time: 2026-09-10 13:01:37 Employment Type: Remote Target Skills & Keywords : AWS, Azure, GCP, Product Data Management, Product Lifecycle Management, R, React, SQL Server About the job Experience: •5 years' experience in a similar role, preferably within the technology or fashion industry. Required Skills: •To apply for this position please log into our website at www.centricsoftware.com. •Resolve customer queries and issues promptly, adhering to SLAs. •Partner cross-functionally with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines. •Manage complex customer accounts and understand their hardware and software setups. •React quickly to major customer issues. •Ensure system availability and functionality for customers. •Analyze complex problems and propose solutions. •Establish credibility with internal and external customers. Qualifications: •Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills •Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field. •Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry. •Operational familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!