Hiring: Senior Technical Support Engineer Company: Talkdesk Location: Orlando, FL Job Posted Time: 2026-09-16 15:42:24 Target Skills & Keywords : DNS, JavaScript, OAuth, Project Management, SAML, SQL, SaaS, Salesforce, TCP/IP, Twilio About the job Experience: •2–4 years of experience in SaaS Customer Support delivery or IT Project Management. •Fluent English skills (additional languages are a plus); ability to communicate complex technical concepts to stakeholders of all backgrounds. •Expert-level time management and prioritization methods are second nature to you. •A proactive approach to problem-solving and a dedication to teamwork. Required Skills: •Technical Leadership & Triage •Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity. •Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution. •Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations. •Identify recurring manual tasks and develop internal tools or scripts to automate the team’s most time-consuming workflows. •Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations. •Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!