Hiring: Senior Technical Support Engineer Company: Bentley Systems Location: Exton, PA Job Posted Time: 2026-09-10 12:56:42 Employment Type: Remote Target Skills & Keywords : Azure, OAuth, SaaS, Windows Server About the job Experience: •7+ years supporting enterprise software in SaaS, cloud, or hybrid environments. Required Skills: •Solve complex technical issues, identify root causes, and deliver effective solutions for customers. •Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies. •Partner cross-functionally with global engineering, product, and support teams to improve products and customer experiences. •Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues. •Act as a technical leader and trusted expert within your area of specialization. •Contribute ideas and feedback to influence product improvements and future capabilities. •Stay current with emerging technologies, industry trends, and best practices. •Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction. Qualifications: •Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams. •Windows Server and desktop environments •APIs, integrations, SSO, and OAuth •Skilled at analyzing logs, packet captures, HAR files, and other diagnostic data to identify root causes. •Excellent communication skills, with the ability to explain technical issues clearly to both engineers and customers. •Calm, customer-focused, and effective when managing critical or high-impact incidents. •This role does not require travel •Requires sitting or standing at will while performing work on a computer (or any other physical requirements). •You'll thrive in this role if you enjoy solving the toughest technical problems, collaborating with smart people across global teams, and becoming the go-to expert others rely on when things get complicated. You'll combine strong technical depth with curiosity, ownership, and a desire to continuously improve both products and customer experiences. •Required: at least one current, role-relevant cloud certification (or evidence you can achieve within 90 days). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!